 Provide support for all IT products and services. Support may include answering questions, troubleshooting problems, teaching or instructing users regarding software or hardware functionality and communicating policy.
 Conduct awareness session and trainings to Data Processing Staff TCS Countrywide.
 Implement best practice tools and cost effective solutions for our business requirement.
 Also my responsibly to support our all MMS Projects. PC troubleshooting CAM application and connectivity which is the core requirement of Mail Management System.
 Dealings with Vendor to procure equipment’s and new technology implementation.
 Records required user and problem information in the Service Desk System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
 Resolve problems and makes decisions on a daily basis calls related to Service Desk and Maintaining 90% of service level.
 Serves as the around-the-clock contact for all related support issues, providing advanced first level technology support via remotely from anywhere in TCS countrywide.
 Arranging Events setup for internal Workshop at different hotels.